Contact us

Contact Us

At SA Lotto, we're committed to providing you with exceptional support and assistance whenever you need it. Our dedicated team is here to help with any questions or concerns you may have about our services.

Customer Support Availability

Our customer support team is available 7 am - 10 pm AEST, seven days a week. You can reach us through multiple channels, depending on your preference:

• Phone: Call us at (available 24/7) for immediate assistance with any questions or concerns.
• Email: Email our support team at. We'll respond to your query as soon as possible, usually within 4-8 hours during business hours.
• Live Chat: Our live chat feature is available from 7 am - 10 pm AEST daily. Simply click on the live chat button on our website or app to get in touch with one of our support specialists.

Help-Centre Access

For more information about our services, products, and responsible gambling practices, please visit our Help Centre at. Our FAQs section provides detailed answers to common questions and concerns.

Responsible Gambling Assistance

If you or someone you know is experiencing problems with responsible gaming habits, we encourage you to reach out for assistance. Call our Responsible Gambling Support Line at (24/7) for confidential advice and resources.

Technical Support

For technical issues related to our online platform, please contact us through one of the above channels or visit our Help Centre for troubleshooting guides and FAQs.

Complaint or Dispute Guidance

If you have a concern about your account or experience any issue with our services, we encourage you to reach out to us directly. Our support team will work with you to resolve the matter as quickly and efficiently as possible. If needed, please note that we have an escalation process in place for more complex issues.

Communication Response Expectations

We strive to respond to all queries within 4-8 hours during business hours (7 am - 10 pm AEST). Please be aware that response times may vary depending on the complexity of your query or our workload at the time. If you have a critical issue, please contact us through phone for immediate assistance.

Account-Security Assistance

If you suspect unauthorized activity on your account or need help with account security, please contact us immediately via one of the above channels.

Mobile and Desktop Support Accessibility

Our online platform is designed to be accessible from both mobile devices and desktop computers. If you encounter any issues or have trouble navigating our website, please let us know through support so we can assist further.

Multilingual Support

We offer multilingual assistance for phone calls via our interpreter service, available in English (primary), Mandarin Chinese, Vietnamese, Arabic, Italian, and other languages as needed. Please note that email and live chat responses will be provided in English only.

Preferred Contact Methods

Feel free to choose the contact method that suits you best - we're here to help!

• Phone (24/7)
• Email
• Live Chat: Available from 7 am - 10 pm AEST daily
• Help Centre: Visit our FAQs section

We're committed to providing you with the best possible support experience. If we can improve anything, please don't hesitate to let us know through any of the above channels.

General Support Workflow

Our support process is designed to be efficient and effective:

1. Initial contact: Reach out to our customer support team via phone, email, or live chat.
2. Assessment: Our support specialists will assess your issue, providing initial guidance or troubleshooting where applicable.
3. Resolution: If needed, we'll escalate the matter to a more specialized team member for further investigation and resolution.

Self-Service Help Options

Don't forget that our Help Centre is available at with an extensive FAQs section, guides, and troubleshooting resources.